EFEKTIVKAH PELAYANAN JASA PENGIRIMAN PADA NINJA EXPRES DI KABUPATEN MIMIKA

Authors

  • Ludia Panggalo

Keywords:

Pelayanan, Jasa Pengiriman

Abstract

Tujuan penelitian ini adalah untuk mengetahui efektivitas pelayanan jasa pengiriman pada Ninja Expres di Kabupaten Mimika. Metode penelitian yang digunakan adalah deskriptif. Teknik pengumpulan data yang digunakan adalah kuesioner dan dokumentasi. Teknis analisis data menggunakan analisis statistik deskriptif korelatif berupa uji mean (rata-rata hitung). Hasil analisis menunjukkan bahwa efektivitas pelayanan jasa pengiriman pada Ninja Expres di Kabupaten Mimika dengan indikator pengukuran bukti langsung, keandalan, daya tanggap, jaminan, dan empati berada pada kategori cukup efektiv.

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Published

2022-10-29

Issue

Vol. 6 No. 2 (2022): JJURNAL KRITIS (Kebijakan, Riset dan Inovasi)

Section

Articles

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How to Cite

EFEKTIVKAH PELAYANAN JASA PENGIRIMAN PADA NINJA EXPRES DI KABUPATEN MIMIKA. (2022). JURNAL KRITIS (Kebijakan, Riset, Dan Inovasi), 6(2), 97-112. http://ejournal.stiejb.ac.id/index.php/jurnal-kritis/article/view/238